Privacy Policy
This Privacy Policy explains how Card Copse Coffs Harbour collects, uses, and protects personal information when you visit our offline poker venue or use our website.
The policy applies to all visitors, poker room guests, card lounge members, and restaurant diners. It is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using our services, you agree to the practices described in this policy.
Venue: Card Copse Coffs Harbour, 14 Harbour Drive, Coffs Harbour NSW 2450, Australia
Our Commitment to Privacy
Card Copse Coffs Harbour is committed to protecting the privacy of all visitors to our offline poker venue and website. We collect only the information necessary to provide our services and enhance your experience.
- We operate a physical, in-person poker room and card lounge.
- We do not offer online gambling or social poker.
- We comply with the Australian Privacy Principles (APPs).
- The venue is 21+ only.
Personal Information Collected
We collect personal information that you voluntarily provide when you interact with our venue or website, including when you reserve a poker table, join the card lounge, or make a dining enquiry.
- Contact details Name, email address, phone number.
- Reservation details Preferred poker table, date and time.
- Payment information If you pay for dining or venue services. We do not process gambling payments.
- Technical data IP address, browser type, and cookies when you use our website.
Purposes of Use
We use your personal information to operate our offline poker venue, manage reservations, and provide a high-quality experience.
- To process poker table reservations and card lounge access.
- To respond to enquiries and provide customer support.
- To send you updates about poker nights and venue events, if you opt in.
- To improve our website and services.
- To comply with legal obligations.
Reservations are for offline poker tables. We do not send marketing emails without consent.
Legal Basis
We process personal information in accordance with the Australian Privacy Principles. The legal bases include:
- Consent: where you have given clear consent for specific purposes.
- Contract: to fulfill a reservation or service request.
- Legitimate interests: to operate and improve our venue and website.
- Legal obligation: to comply with applicable laws and regulations, including the Privacy Act 1988 (Cth).
Retention and Security
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
| Data Type | Retention Period | Security Note |
|---|---|---|
| Reservation data | 12 months after the reservation date | Encrypted storage, restricted access |
| Enquiry data | 6 months after resolution | Regular audits, restricted access |
| Payment card details | Not stored after transaction | No payment card storage |
Security measures include encrypted storage, restricted access, and regular audits. We do not store payment card details after a transaction is completed.
Your Privacy Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information, subject to legal requirements.
- Withdraw consent for marketing communications.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Privacy Contact
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Officer.
- [email protected]
- +61255504821
- Card Copse Coffs Harbour, 14 Harbour Drive, Coffs Harbour NSW 2450, Australia
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
- The latest version will always be posted on this page.
- We will indicate the effective date at the top of the policy.
- Material changes will be communicated via a notice on our website.
Effective date: 16 September 2026